We are reaching out to update you in our increased efforts to ensure the health and safety of our employees and guests to our dealerships in these challenging times.

On March 16th, we implemented these steps in addition to our normal daily cleaning:

• We are disinfecting highly touched surface areas including phones, desks, computers, light switches, handrails, and door handles multiple times per day.
• We are disinfecting customer touch points and waiting area furniture as needed up to twice per day.
• We have added hand sanitizer dispensers throughout each dealership and have wipes available for our guests.

• We have asked our Service Technicians and Lot Attendants to wear latex gloves while working in customer vehicles and replace them after each vehicle.

• We have enacted "social distancing" - elbow tapping and kicking feet has been fun in the meantime.
• Any employee that doesn't feel well is asked to stay home and monitored by management in order to return to work.
• Managers are promoting frequent and thorough hand washing and encouraging respiratory etiquette, including covering coughs and sneezes for all employees.

For added convenience for our customers, we have also taken these additional measures:

• In home showings/ demonstrations of new or preowned vehicles (within a 15-mile radius of the dealership, by appointment). We can also meet you publicly if you prefer.
• We are also equipped to provide delivery of vehicles to Customers homes (within a 15-mile radius of the dealership, by appointment) for the Sales Department.

• We have empowered our staff to provide additional communications via face-time video, email, phone, and/or text for our customers.

• We will provide accommodations "above and beyond" for our customers who do not feel comfortable coming in person even though we are doing everything we can to ensure the safest environment to purchase and service your automobile

We thank you for your business and please know we are working hard to keep our employees and customers safe. We will continue to monitor this situation locally and nationally.

Sincerely,